What happens if the junk remover doesn't arrive at the scheduled time?
How do I reschedule a pick-up?
What should I do if I am very satisfied or not satisfied with the work that the junk remover does?
What should I do if I have more stuff to haul away when the junk remover arrives?
How do I give special instructions(e.g. where to park, where the junk will be, what the lockbox code is, etc) for the junk remover before they arrive?
Do I need to be on-site for the pick-up?
Can I have the junk remover call me before they arrive?
What should I do if the picture or junk description doesn't match what I have?
What happens if I miscalculate how much junk I have?
"What happens if the junk remover doesn’t arrive at the scheduled time?
Answer: If your junk remover doesn’t arrive within 15-30 minutes of the scheduled appointment time, please contact your junk remover using the contact number that we provided on your Confirmation Certificate.
How do I reschedule a pick-up?
Answer: If you need to change or reschedule your pick-up, please contact your junk remover a minimum of two hours before your scheduled appointment at the contact number provided for the junk remover.
What should I do if I am very satisfied or not satisfied with the work that the junk remover does?
Answer: If you are very satisfied with the work, please complete a Junk Remover Evaluation Form. This will help other customers know about the quality service you received from the junk remover.
If you are not satisfied with the work, please complete a Junk Remover Evaluation Form and contact your junk remover at the contact number provided to resolve the concern.
What should I do if I have more stuff to haul away when the junk remover arrives?
Answer: If you add to your junk list after booking your job, or you forgot to include significant items in your bid, you will need to review those items with the junk remover when they arrive for the scheduled appointment. Your junk remover will receive the same itemized list of "to-be-junked" items that you receive after you have completed the booking process. So, once on-site, if there are any material additions that impact the price, the junk remover will provide those costs to you while on-site. After you have agreed upon a price, and will haul them away for you and you will provide direct payment to the junk remover for the disposal of any items not already covered by the amount you prepaid by using byebyejunk.com.
How do I give special instructions for the junk remover before they arrive (e.g. where to park, where the junk will be, what the lockbox code is, etc)?
Answer: Any special instructions regarding the pickup should be identified in the Special Instructions Section of the Junk Location Area when booking your junk removal appointment.
Do I need to be on-site for the pick-up?
Answer: You do not need to be on-site for the junk removal appointment if your items are readily accessible. For example, if your items are in the driveway or on the side of the house, you do not need to be on-site, however, please note where the items are in the Special Instructions Section when booking your junk removal appointment.
Can I have the junk remover call me before they arrive?
Answer: The standard procedure for a junk removal appointment is to have the junk remover call the client 30 minutes before the scheduled arrival time. If you need a different call time or notification, please note your request in the Special Instructions Section when booking your junk removal appointment.
What should I do if the picture or junk description doesn’t match what I have?
Answer: In most situations, the sizing and pricing calculations can accommodate variances in the items in the junk description. If you are concerned that there is a significant difference, you should discuss this with your junk remover when they first arrive for the scheduled appointment.
What if I miscalculate how much junk I have?
Answer: In most situations, the sizing and pricing calculations used in our system accommodate for some variance in the items in the junk description.
In situations where there is a large variance between the junk you selected and the actual amount of junk that is on-site when the junk remover arrives, the junk remover will bring the matter to your attention as soon as they arrive on-site. In these cases, the junk remover will give you an updated price that is reflective of the actual amount of junk to be removed. Any agreed upon additional charges (or credits) for large variances are to be handled between you and the junk remover directly.
In the event that the you are unable to reach an acceptable arrangement with the junk remover while on-site, bye bye junk will credit your credit card for 100% of the amount of the amount originally charged to your account less a cancellation fee equal to nineteen dollars and ninety-five cents.
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